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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Doctors are usually great

Good doctors but not very good admin. Difficulty n getting appointments. I'm concerned that admin are asking what is wrong with patients and possibly influencing experience offered by doctor. You do have to wait but that is to be expected up to a reasonable time. This morning it took 10 minutes to get through and a further 15 minutes on hold. If the practice phone a patient it would be good if they could leave a message to alleviate worry.There should be more people answering the phones around peak times and there is an issue around follow up appointment availability.