Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Continuity of care is not great

GP turnover is very high. Very difficult to get appointments on the phone its easier to come in person. Continuity of care is lacking with the different doctors and when explaining they can give different explanations. There can be long waits to see doctors and I sometimes feel 10 minutes is not enough to enable questions to be asked. There is a lack of general organisation, changing processes for booking system can be confusing.