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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery



Change in medication not actioned

When my husband went to collect his prescription the Pharmacist said some other tablets were there for him to collect. We knew nothing about them so ask his consultant who said he should've been on them for the last few months after he had requested the change. Not sure why we weren't informed or why it took so long.

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