Staff have been under enormous pressure
Last year the service wasn't very good as you could never get an appointment, it has improved. I don't have total faith in the doctors, some of it is because of attitude and the wishy washy approach they take. They ask you as the patient what needs doing but you're there because you need their advice. Because of the situation with in the surgery staff have been under enormous pressure and have remained professional. If someone needs longer in an appointment I'm happy to wait if I'm going to be given the same when I need it.