Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


good

The waiting time to get an appointment on the day is difficult. I had to call 30 times one day before getting through & being told no appt available. The same can happen if you call back the next day. It's not the staff's fault, it's the system in place. I'd prefer a GP triage system to be implemented as this might help reduce delays.