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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery



Poor

I attended an appointment for a general health check. Prior to interview I sustained a hand and wrist injury falling off my bike, I asked the nurse if she could look at it for me. She replied that she did not have time for that, she had other patients to see.(The waiting room was empty.) She also stated to come back and see the doctor in a month. My hand was badly swollen and bruised. I feel that I was not afforded respect and professional standards were not applied in this case.

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