Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Poor, short staffed.

I took a urine test into the surgery at 9.10 am for it to be dipped by a nurse. She immediately told me there was an infection. My mother (who this was for) suffers dementia. As I look after her I needed a prescription asap. The prescription should be sent to our local surgery. I was still begging for this at 5 pm. I needed to start the medication!!! Short staffed! Not my problem!