Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Good service but appointment is difficult

It's a local service which is good with friendly staff. Getting an appointment is very difficult. I've phoned two days running to have an appointment with a GP after being advised by the nurse. The nurse then booked me an appointment with a doctor herself. I won't see one doctor because she is so rude and has been to other members of the family. Responses are blunt and rude and I now will not see her again.