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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery



Mixed feelings about this surgery..

In 2016 they removed a family member from the patient list without telling them because they didn't attend for so long. Then, due to staff training, they wouldn't see a family member so when a couple of hours later, they came back to surgery and were seen she was rushed to hospital but she had deteriorated too much and later died. She should have been seen earlier or given other options of seeing someone. This has affected how I feel about the surgery.

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