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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Not told about cancelled appointment

My granddaughter had an appointment for lung function test. Took her out of high school early and arrived at East Bergholt. As we were unable to book in electronically, I spoke to a member of staff who told us we had been booked in and to take a seat and wait. After 35 mins of waiting I returned to the desk and queried the delay only to be told the staff member who carries out the tests was away and all appointments cancelled and I should have received a message. I was extremely unhappy that 1. I did not receive any message, 2. That a member of staff booked us in and told us to wait, even if she had only just arrived and hadn't been told, this was extremely bad communication and 3. the fact that my granddaughter had to miss lessons at an important time for no reason - she has exams next week-. Every time I visit the surgery there is information on how many patients fail to turn up for appointments, how about how many patients waste their time turning up for cancelled appointments.