Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


see same gp

To make an appointment you do have to call first thing and it can take 10 minutes to get through. I like the queue system on the phone but sometimes it would be better to not know where you are and may be they could explain to patients how many lines are answered and how long on average it takes to get through. There is little explanation about why or how things operate at the surgery and it would help patients to understand and access services better if it was explained. I tend to see the same gp and like the continuity.