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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery



Have had issues with appointment mistakes

I've had problems when I've arrived at the surgery only to be told I have the wrong day, luckily on one occassion I had it written on the paper to show reception. At times there are admin errors but it always seems to be the patient who gets it wrong. Care from staff though once you see them isn't bad

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