Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


They do try to see you if you need

They do try to accommodate you and get you an appointment, even if it's not with a GP. When you ring at 8am you do have to wait on the phone for a long time, 20 minutes, and have been cut off when 2nd only to rejoin the queue at 27th. High turn over of staff which means you see different people all the time and when you find a good doctor they then leave. Don't tend to know what the doctors specialisms are.