Degrading, unprofessional,rude not efficient
One of my clients had a fall and a and e had bandaged and steri stripped it up, it was still bleeding and leaking on day one we could not get an appointment so my client had to call 111 in the end who had to send an ambulance... I ask reception if we could book a nurse visit for next they said Dr will call you first still awaiting Dr call day two the receptionist sent us to East bergholt and insisted there was no home visits available and this client is extremely vulnerable to covid -19 , I made reception aware of this.when getting to East bergholt nurse was extremely degrading told her she is not allowed to be there because she's vulnerable because she had seen her notes and because she had a cough ( which is on system that she has had for over 6months!!!) And was snappy throughout appointments to the point that when my client left she cried and said even NHS don't want me alive!!!! My next message is to cqc, CCG and Suffolk county council. I'm so upset that she hasn't received necessary care when needed and if she did not have our help to make appointment then I feel she would have gave up at first hurdle they made.