Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


No temperature checks?????????

Had appointment for blood pressure check recently and that part went fine. However, asked for a temperature check too as my home thermometer never appears to be accurate. Nurse did NOT have means to do this and says could not access store cupboard. She suggested I ask at reception who should be able to find someone and this I did. However, and I still cannot believe this, I was told that there was no one around who could do this and so I left in disgust at such as poor service. At this time with Covid 19 raging I cannot believe it was not possible to have a simple temperature check and so must question why was this and how could this be.