Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Constable Country Medical Practice - East Bergholt Surgery


Dreadful

I called at 3pm on a Monday to report that I had a severe UTI and needed antibiotics straight away (I have a very low kidney function). Was told there were no appointments, I said I didnt need an APPOINTMENT, just the prescription. I am more than well acquainted with my condition and know when I need antibiotics straight away. Receptionist told me that if I didn't want to ring again in the morning, then to phone NHS 111. After wasting many hours on the phone etc. I was told that my turn up time at Ipswich Hospital was 9.45 pm. I eventually got at home at 3.30am the following day. More than 12 hours had gone past where I was untreated. I have spoken to a consultant who was deeply concerned and said it was a very serious infection and I was very lucky that it had not caused permanent damage. I will not bother contacting the surgery. All I will get is a lot of platitudes.