Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Continuing Healthcare


Assessment is flawed

The assessment process is flawed. The way in which they are with you is awful, there is no explanation when you are not eligible, no feedback is given, you are just told you can go to tribunal which is even more stressful. The condition is clearly a health issue so we can't understand why its been turned down. Those who did the assessment couldn't understand why continuing healthcare was not granted.