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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback



Admin shambolic, but nurse was great

Booking system said appointment was in Ipswich main OP. When I arrived, signs sent me to back of the OP dept then stopped. Had to ask someone where the vaccinations were taking place and was directed to Education Centre. On arrival, several 'volunteers' were milling around the table where people registered - no social distancing. My name wasn't on the list, as I had booked appointment same day, and the admin staff didn't seem to know why it wasn't on the list. They eventually asked me for email confirming booking as they didn't believe I had an appointment. Fortunately I could get it on my phone and so they accepted it. I wasn't asked for the 3 word booking reference. the nurse who gave me the vaccination was excellent (very calming and efficient) and post vac recovery area was good.

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