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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback



Generally positive experience

Attended the Gainsborough site for first jab. Thought the journey through the building to having the jab was well managed with staff and volunteers available to provide advice and direction regarding the COVID safety measures. Information about the process and the injection itself could have been much improved. Totally appreciate the scale of the task at hand, however it was clear the staff were still trying to find their way through IT systems and had not yet got into a smooth flow from patient to patient (completely understandable during these early phases of the rollout). The nurse or volunteer did put me at ease, was friendly and the jab was provided quickly and painlessly. I am sure these early concerns about information and IT will be addressed as more and more patients receive their jab.

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