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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback



Disabled seating

I was ushered into the waiting room at IHT Education Center where the chairs were spaced out and when i asked where i should park my chair I was told to go between two chairs. When I mentioned that this was not socially distanced from others waiting the person walked off. I asked someone else and they then kindly moved a chair which I was not able to do. In other areas space was made for me by moving chairs but in the post injection waiting room the spacing seemed to be far too close. A Sister did come in and remove a row of chairs but the spacing still seemed too close for comfort. In the first waiting room we were ushered in and then as the queue moved outside a voice just announced next. As we were given a form to complete on arrival it was impossible to know who came in before you and who came in after you. There was a lot of confusion.

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