Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Drink up in breweries come to mind

Trying to book up online for my mother-in-law was a nightmare, the screen didn't update, then it indicated that all places for 4 months had been taken. This was in the Debenham center, eventually, we managed to get a date and time for the first jab but couldn't get a date for the second jab that met the criteria laid down for the second, we had to then revisit the calendar again for the first jab and start again. Eventually, my mother-in-law did get her first jab at the Debenham center and the staff was excellent. Shame the online booking is a shambles.