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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback



Well organised but some volunteers underused

Went to Gainsborough. Upon entry 2 volunteers stood in doorway whose only purpose was to tell me to put on a blue mask from the desk. The person behind the desk also told me to put on a blue mask and that was it. My name wasn’t taken so I could have been anyone walking in for a vaccine. It doesn’t take 3 people in one area to tell people to put a mask on. These volunteers could be better used. Inside, a person asked if I was staff or volunteer? It was unclear what sort of staff give that I had been sent by my boss for my vaccine. Had to be clarified what was meant. Halls was very echoey and as some one who is deaf in one ear it was hard to hear thing being said at times, especially with staff wearing masks and visors as well. Other than this it was an efficient process.

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