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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Your COVID-19 vaccination feedback



Once I had achieved the booking, it was easy

Booking was very difficult. I was unable to get on the website after 10 attempts over several hours. Next day I tried the telephone, I was no 72 in that queue. I held on for 90 minutes. Eventually a person answered. After that, it was efficient.

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