Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Your COVID-19 vaccination feedback


Efficient and well-organised

The booking system is inadequate. I received my text on the first day of snow. The booking website had crashed and the phoneline was shut due to the high volume of calls. This was understandable. But because the system can only book for both jabs, I was advised to log on and book for both or else I wouldn't get a 2nd and just not turn up for the 1st. My husband was told his 2nd was cancelled when he arrived for his 1st but has been unable to rebook as his code is no longer valid and when, after 2 days of holding, he got through on the phone they couldn't book him in and just resent the same code.