Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Attending for COVID vaccine

Booking was very easy for Louise Hamilton Centre, JPUH, done online through link from work. Attended on time but were very behind, over an hour, had to wait in queue outside in cold for at least half an hour (this has now been sorted with a heated shelter), once inside there were lots of people waiting, too many in my mind to be safe (again I’m told this has been sorted). Staff lovely. I did not object to the wait as felt it was important to have the vaccine and I know through work that the issues faced have been rectified. However I know a number of people were not happy at that time.