Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


All went well no side effects

Our GP Surgery - Market Cross in Mildenhall called at 3pm on a Friday and we had our jabs at 3.50. As they had spare to use up. Excellent. Our experience with the NHS booking system was dire. Having selected a 1st appointment and said yes to booking the 2nd appt. Several different options were offered but at other centres and at different times. Having selected 1 of those and continuing to finalise - to be told the 1st appointment was now fully booked. Then having to re enter all the personal details. We (2 people) had 4 appointments on different days at 4 different locations some a 25 minute drive away. It was a relief to have the GP call and walk 4 minutes round to the surgery. THey will call us in for the 2nd one when due.