Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


1st Covid vaccination at pharmacy

Excellent service by Long Melford Pharmacy. Had not heard anything from my GP so decided to book online. Easy to do including a text confirming appointments. 3 days after booking, on 3rd Feb, GP rang to offer appointment. They had no knowledge that I was already booked in and person on form entered my details manually on my records. Seems amazing in this day and age that presumably GP and NHS technology cannot communicate. Must have wasted a lot of time and money ringing people already booked in online.