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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback



No appointments near to home!

My husband is now eligible for his vaccination in the next cohort. I've spent the past week trying to get an appointment for him in Lowestoft or Norwich. Every time I log into the portal I'm getting Ipswich, Colchester and even Brighton as the available places - we are in lockdown, we don't have a car and these are a minimum of 2 hours travel for a 45 minute appointment. I work for the local NHS & know that there are four places in Lowestoft offering the vaccination, plus Norwich is only an hour on the train and easy access from the station. Our GP wont help us & are telling me that he has to book via the NHS Portal - that's ok if it works! he was offered an appointment two weeks ago at a GP practice 2 miles away but due to the snow and ice we said we'd wait for an appointment nearer to home.

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