Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Fast, friendly and extremely well-organised

The professionals and volunteers were cheerful, helpful and very well-organised at Grove Medical Centre. They explained the whole process, from arriving in the car park to leaving afterwards and gave good tips about what to do next. My partner was booked for an early slot and I was due to go back later in the day but the process was so smooth that they brought my appointment forward by 5 hours to save another journey. Everyone involved deserves a huge thank you and recognition for all they are doing