Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Good service and friendly staff

(Kirkley Mill, Lowestoft) Only issue was having to queue behind people who had arrived early for their vaccination and jumped the queue. It would be nice to have the second vaccine booked at the same time. I’m shielding and desperate to know when I won’t have to shield anymore. Psychologically, this is incredibly tough, and I am struggling.