Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Excellent and efficient service

Received text message to book my vaccination appointment. Unfortunately my computer was not working, so I phoned Beccles Surgery and spoke to a very helpful person. Initially she asked if I could use another computer and when I answered that this was not possible she immediately booked me in to Sole Bay Health centre. On arriving the volunteers were well organised and I waited approx. 2 minutes. Well done everyone.