Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Quick polite process

I arrived earlier than my appointment time to the Kirkley Mill Medical Centre. The process was very smooth, I was allowed in and was greeted by a polite member of staff who quickly provided me with the jab. They were very efficient and sent me to wait 15 minutes in the waiting room. There was a station set up with two people who were checking patients had no pain or had any after effects after waiting their 15 minutes. I felt no pain and after my 15 minutes was asked and then allowed to leave. Exceptional process and staff, they should be very proud of how they are handling this.