Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Confusing and uncoordinated.

I received a letter from NHS. I booked online. Couldn’t get a nearby centre but that’s OK I have a car. Booked for appointments 1hrs drive away. One day before my first appointment I get a text from my Doctor's surgery inviting me to make an appointment with them. There is an option to say I have made other arrangements so I press that button. I am now listed at the surgery as a vaccine refuser. It now seems clear that some other organisation is offering a parallel service without coordination with the NHS / GP service.