Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Covid vaccine given at Debenham

The actual vaccine administered was brilliant, can’t fault the team and volunteers at Debenham, equally booking my appointment by phone excellent service, but my code wouldn’t work online, I’ve booked previously online for parents no problems, and took two days to get through on phone, I couldn’t get into the queue as live was busy, very frustrating.