Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Long wait

I had my vaccine today at swan surgery in bury st Edmunds. I found it easy to book a time slot online but when I arrived it seemed we’d all booked the same time so I spent an hour standing in the rain queuing. I have mobility issues and am really suffering as a result of having to stand so long. When I left the queue was even longer so I dread to think how long others had to wait for.