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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback



Good experience all round at Gainsborough

I was welcomed and guided to a parking space. I was a little late but they were not worried about that. The queue was around 10 people outside, so a longer shelter would be a good idea. I was handed paper work but this was prompted by another member of staff to the person on the desk, otherwise he would not have given it to me. Was kindly shown the chair number to sit at and they were noticebly cleaning each one as the previous person moved from it. I was then called up to stand and enter the area they are giving the vaccine and shown to a desk. The lady there was very welcoming, thanking me for coming. The paperwork was handled and then I sat with a different person to give me the vaccine. All very lovely staff. I then sat for a while and as I left they said 'goodbye' and opened the door for you. All very pleasant.

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