Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


2nd vaccination, booking error, no Pfizer.

First vaccination all good and I booked second at the same time as the first. When I went for the second one, there had been a booking error as Pfizer was not available. This became a bad experience as I was quite distressed to have to return a week later. The manager was helpful but there was nothing that could be done other than make a new appointment which he did for me. There had been a problem the day of the first visit as someone else who had attended at the same time on the same day was also asked to return the next week because Pfizer was not available. What confused me, was why the system did not know in advance which vaccination I had had on my first visit and warned me to make a new appointment.