Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Your COVID-19 vaccination feedback


Long wait in queue

I attended the walk in vaccination bus in Newmarket and got there early in the morning but had to wait as the vaccines had not arrived by the time the session should've started. I ended up waiting 2.5hrs to be seen and others ended up waiting longer. We were told that the bus would be in Newmarket each Tuesday until Christmas but its not there today so how are people meant to find out when to come into the town to get their vaccination.