Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Crestview Surgery


Never see same person

Over these 3 years I have had shoulder issues. As I barely ever see the same person twice, no one ever does anything other than inject with steroid or give me pills. I eventually self-referred for physio. They say I have arthritis but have done no blood tests, x-rays or anything to prove that this is the diagnosis. It's like they are guessing and actually not interested. it is affecting my life. One GP said 'you seem depressed, do you need tablets?!' I said 'No, but I am fed up'. I just want to be looked after and get the right treatment/diagnosis for this.