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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Crestview Surgery


Receptionists so rude

The way a particular receptionist talks to me is unacceptable. So abrupt. You stand at the desk and it’s ‘yes!’ No smile,nothing. I asked if you need to go to ‘charm school’ to work here, because they need to. Screen not working today didn’t help. Doctor said to book appointment in 2 weeks and she said they cannot do it that far in advance. So I suggested she tells the Doctor that. Appointment runs late, message says, ‘if appointment more than 10mins late, speak to receptionist.’ So you do and it’s a ‘well they are busy seeing other people’. Just a diabolical response when you have information telling you to flag it up, and that’s what you get. It’s so frustrating. We are moving house soon and out of this surgery.