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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Day Lewis Pharmacy (East Bergholt)



Not told I could reclaim the cost

Doctors keep prescribing medication for an ongoing issue and the last time it was really expensive but I paid and enquired about a pre paid card. The next time it did cost less and I was given a reclaim form but was not offered this the first time which wasn't good considering how much it cost.

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