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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Deben Road Surgery



1 doctor, no appointment available.

As there was only one doctor out of six on duty and they were out on an emergency. Because they could not see me we've had to go to A & E. Normally, getting appointments is not too bad. There have been a number of doctors coming and going but the practice do not keep patients informed.

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