Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Deben Road Surgery


Difficulties hearing and understanding staff

I wear hearing aids and I find it difficult to understand staff and they struggle to understand me. Waiting times can be between 10-30 minutes but this isn't bad. I like the fact that they put my name on the board and other patients will help me. Sometimes I do not fully understand the explanations given but depending on the doctor some will give me written notes to take home.