Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Good but seeing specific doctor is difficult

To see a specific doctor takes about 2 weeks and I would worry that if I had an ongoing issue. Seeing the same doctor helps with continuity. The care and staff have all been very good. Sometimes the receptionists can be a bit abrupt. I was told to have a flu jab by my doctor but when I tried to book I was told none were available. When I said the doctor had requested it she said that I could have an appointment next week