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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Deben Road Surgery



No referral made although promised

I've been going to the Surgery for 8 months with the same problem, not helped seeing different people, I was told I'd be referred to the hospital and then when I looked into why nothing had happened it turned out no referral had been made.

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