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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery



Not to impressed.

Me and my partner have been patients at this surgery for a lot years now and overall the surgery is ok. But when it comes to requesting repeat prescriptions the system is very unreliable. I have lost count of the times i have gone to pick up mine or my partners prescriptions only to find the surgery has either lost the request, missed items off or just not bothered to put them through the system back to the chemist. I have today had another wasted journey to the chemist only to find that at the last minute they want to reveiw some of the pills my partner is on and the prescription wont be ready till this afternoon. after being promised yesterday after another wasted journey that the prescription would be ready to pick up this morning. The surgery really needs to sort this problem out it can end up leaving patients with out important medication!!! we always order way before the meds are needed because of all the mess ups in the past!!

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