Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Very happy with clinicians

I have often had to wait past my appointment time. I don't object because extra time is found for those who need it. I am very happy with the clinicians and I am happy with either doctors or nurse practitioners. Online booking doesn't work for me-I do other stuff online and I wish I could use it. When the practice moves I drive so it will be easier for me as I assume there will be car parking.