Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


I've never had any sort of problem.

I won't have any access problems following the move go the Took's site as I already drive to my appointments. I've never had any problems here, I phone in and they sort me out. I am given information, leaflets and booklets to help me manage my own health which I value. My whole family comes here and we are all happy with how it works for us.