Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Out of their hands

We have been patients here for a number of years and we rate the doctors and nurses highly. It seems very difficult to get an appointment now, the wait on the telephone seems very long, it all seems less accessible than it used to be. Reception try their best (when you are through to them) but it is out of their hands sometimes. Neither of us drive so the journey up to Tooks will be a bit of a problem. I don’t know what I will do when they move.