Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Deben Road Surgery


Attitude is usually very good

I have been a patient here for 71 years - all my life. Happy with doctors and nurses but, although overall attitudes are usually very good, some reception staff can come over as a bit obstructive sometimes. Also it would be nice to have a bit of music on in the waiting room-it feels a bit like a morgue sometimes. The proposed Tooks site is no further from where I live so there won’t be any transport issues for us. It all looks very good on the artists impression!